Higher Standards and Attention to Detail
for
Successful Valet Parking Industry Businesses Our members uphold these association standards
and adhere to these criteria.
Years In Business All members
have been in business for a minimum of Five Years.
Size of Company All members
employ a minimum of 100 employees.
Safety Procedures The safety
of our clients, customers and employees are promoted by:
• Establishing safe driving habits and strict discipline for unsafe
drivers
• Maintaining a safe work environment for our employees
• Providing methods to report unsafe conditions to management
• Promoting safe cash handling systems to protect employees
• Holding quarterly safety meeting with all managers
Security Procedures The security of our customer’s
vehicles are protected by:
• Securing all vehicle keys in a locked key
box
• Locking all vehicles
Employment The highest quality employees are recruited by these employment
practices: • Checking the driving record of all applicants
before they are hired
• Checking references and past employment records
• Administering integrity or honesty tests to potential applicants
• Adhering to all Federal and State hiring practices
• Adhering to all Federal and State wage and hour laws*
Insurance Our members carry these types of insurance:
• General Liability Insurance
with a minimum of $5,000,000
• Garage Keepers Legal Liability Insurance with a minimum of $1,000,000
• Workmen’s Compensation Insurance with the minimum as require
by law
• All insurance carriers are rated A+ or higher
Claims Management All members have professional procedures for settling
claims that include: • A trained claims adjuster to investigate
all claims
• Professional claim forms at all locations available for customers
• Written procedures for customers and employees to follow
• A history of responsible claims settling within their region
Customer Service Our members deliver excellent customer service through: • Written
training materials for their employees
• Classroom training for their employees
• On-site driving training for their employees
• Professionally uniformed personnel
• Professional and conservative grooming standards
• Independent customer service shopper reports
* NVPA urges its members to refer often to the website of the Wage and
Hour Division of the United States Department of Labor. This website
contains very useful and helpful information and guidance with respect
to compliance with federal wage and hour law. The Wage and Hour Division
is responsible for enforcing federal minimum wage, overtime, and child
labor law, etc. Their web address is www.Dol.gov/esa
